Returns / Exchange Policy


Returns

All products are sold ‘as is’. You assume the responsibility for your purchase, and no refunds will be issued.

Size Exchange

If you have gotten your size mixed up, you may return the item(s) within 7 days of receiving it from the original purchase date for an exchange. The ring must be in its original condition with no scratches or damages.

If you need to perform a size exchange, please contact offce@lonohawaii.com

You can send the product back to Lono God of Peace with any courier and method of shipment you choose, with the understanding that the product is in your possession until delivered to our office, and verified as delivered by signature or delivery confirmation if chosen.

Below are the steps associated with exchanging a ring or a bangle for a new size.

1. Send the item back to us using the delivery method of your choice to the   address  below. Please make sure to send your original invoice or a copy of the invoice. Once shipped, please obtain the tracking number on the parcel which will be used in next step.

        2125 Kalakaua Ave #7, Honolulu, HI 96815
       
2. Once you have obtained the tracking number from the shipping courier,   please fill out a form
3. Once the parcel has arrived back to us in Honolulu we will contact you that we have received it and we will provide you with an approximate turnaround time regarding your new ring. You will be responsible for paying for your own shipping costs for returning your item. Once we receive payment for your shipping cost, we will ship the new product(s) back to your location. You will then receive a second email with a tracking number once new product(s) has shipped back to your location.

 

If faster service is required to meet a wedding date, please let us know on the form so we can make arrangements to expedite your exchange.

Disclaimer and Exclusions

Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of your new product size. New and unworn condition means that there are no scratches, marks, or blemishes on the item(s).

 

Lost and Stolen Packages

Lono God of Peace will not be responsible for any packages that have gone missing or that may have been stolen. It is highly recommended that you choose a shipping method that includes both signature confirmation and insurance. Lost or stolen items are not refundable without insurance.